Bristles raised during chewing help clean teeth and control plaque & tartar build-up.
Ingredients
Nylon, natural flavor
Delivery Information
As animal lovers, our first concern is your pet’s health, so please don’t leave your order to the last minute, especially if you are running low on important medication. We always recommend you place your order as soon as possible to ensure there is sufficient time for your order to be processed, packed, dispatched – typically 24 hours (Monday - Friday) - plus the delivery time for the shipping method selected (see below for average shipping times).
Processing, Packing & Dispatch:
Please generally allow up to 24 hours (Monday – Friday) to process, pack and despatch your order from our warehouse. Orders are dispatched Monday to Saturday (excluding bank/public holidays).
Shipping:
We offer a number of shipping methods and time-scales, including Courier Next Day Delivery for urgent items. Please note that these time-scales are approximate guidelines only, and do not include the additional 24 hours (Monday-Friday) required for processing, packing and dispatching orders from our warehouse.
• Royal Mail Second Class – approx. 3-5 working days.
• Royal Mail First Class – approx. 1-3 working days.
• Courier Next Day Delivery – next working day (Monday to Friday) - for orders placed before 12pm Monday to Friday and 11am on a Saturday - required for all refrigerated products.*
• Courier – usually 1-2 working days.
• Overseas – European orders are usually 7-10 working days. Please note that we do not ship outside of Europe.
Shipping Locations & Prices:
We split our deliveries into three categories: 1) Ukraine, 2) UK Highlands & Islands & 3) Overseas (Europe). The location you select as your delivery address and the weight and value of the items ordered determines what options and prices you will be offered when checking out. ALL orders below $20.00 in value are subject to a $2.50 handling fee. Please see our Delivery page for more detailed information on our shipping options, weights and prices.
*Shipping of refrigerated products - please note that all products that require refrigeration must be sent via Courier Next Day Delivery ($5.95 charge) to ensure that they arrive in optimum condition and cannot be sent internationally. All refrigerated items are sent with cold packs to ensure maintenance of temperature for the 24 hour delivery period. It is the customer’s responsibility to ensure that someone is available to sign for the package and that the contents are placed in a fridge immediately after receiving the parcel. We cannot take any responsibility for the contents of the package after the allotted 24 hour delivery period (e.g. if no one is available to sign for the parcel at delivery and the item is sent to the local delivery office) we are not liable for the cost of a replacement order.
What to do if your item does not arrive within expected time-scales
The vast majority of our orders will arrive within the time-scales listed above once they have left our warehouse. However if you order has not been delivered within these expected time-frames after it has been despatched we ask that you please first check with your local post office and follow the guidelines below:
Less than 4-5 working days after your order was processed:
Please keep waiting for your order to arrive as it is most likely still in transit and may have been held up by an incomplete address, missing postcode or circumstances out of our control such as adverse weather conditions or strike action.
5-10 working days after your order was processed:
Your mail is now officially delayed and our advice is to check with neighbours that could have taken in the parcel on your behalf. If your item requires a signature and no-one is available to sign for it, the postman or courier will take your item back to your local delivery office. The postman should leave you a card to inform you of this.
15 working days after your order was processed:
Once 15 working days have passed since despatch, Royal Mail class your item as lost and we are then able to send out a replacement or to give you a full refund. Please send us an email complete with your order reference number and confirming that you have never received the item. We will then take up this issue with the Royal Mail for compensation and your letter will be used as evidence. We cannot refund or replace items that the Royal Mail has lost until 15 working days have passed.
Please ensure your delivery address is correct when placing an order. If you require a signature, we advise you choose a delivery address where someone is guaranteed to be in to sign for your order, such as your work address. We cannot take responsibility for undelivered items caused by incorrect address details.
Returns Policy:
Medications:
We are not able to allow return of veterinary medicinal products because:
a. We believe it is wrong and dangerous to send out stock which has been returned by another pet owner. These items could have been stored incorrectly or worse tampered with.
b. As a licensed supplier of veterinary medications we are not allowed to. The Royal College of Veterinary Surgeons and Veterinary Medicines Directorate govern this.
c. As a business we do all that we can to bring low cost vet products to our customers - we cannot afford to give refunds where we have to dispose of the products. As a result, we advise that customers only order the medication they require, in case their pet’s medication needs change.
Other products:
We believe that all our items are of the highest quality and we endeavour to provide you with the best possible service. If you are not satisfied with our goods for any reason, you should notify Pet Drugs Online by telephone or email within 7 working days of receiving the goods and our customer service team will then be able to assist you.
Returns procedure for non-medication items:
2. Return items using the address on the invoice received with the delivery. Please ensure you provide us with your name and contact details. In order to receive a refund the items must be unopened and unused, in original packaging and returned to us within 7 working days of date of receipt.
3. We will contact you with details of your refund, once we receive and process the returned item. We will not compensate you for return postage unless the order is being returned due to our error.
4. You will receive a refund for the order cost in full. Please allow 10 days for the money to reach your account. If your refund has not arrived after this time please contact our customer service team who will be happy to help.
5. Genuinely faulty goods will be credited by refunding the amount paid for the item in full and return P&P. This does not affect your statutory rights.
6. Please note that when returning an item the parcel is your responsibility until it reaches us, so we recommend that you send it by recorded post.
