Dental Care
Aquadent Vet
C.E.T. AquaDent is formulated by veterinary dental specialists to help freshen your pet's breath and maintain oral hygiene in conjunction with a regular home dental care program. Simply add C.E.T. AquaDent to your pet's drinking water to provide clinically tested oral hygiene care every time your pet drinks.
Developed by vets, Vet AquaDent is a refreshing and palatable solution, containing Chlorhexidine and Xylitol to help fight your pets bad breath. Chlorhexidine is an effective, well-known anti-plaque agent and Xylitol limits dental plaque and tartar formation; together they help to fight bad breath.
Simply added to your pets drinking water, Vet AquaDent is the ideal product for your pets daily oral-hygiene routine. For best results, Vet AquaDent should be used as part of a complete oral-hygiene program. Ask your veterinary practice for further advice.
Directions for use:
For dogs and cats more than 6 months old:
1 cap (6ml) of AquaDent to every 250ml of water
Replace drinking water every 24 hours, even if not finished, using fresh diluted solution.
A light amount of sediment may occur without affecting the quality of the product. Please shake well before use.
Arm & Hammer Dental Mints Beef
The crunchy texture of each mint helps to freshen breath, whiten teeth and reduce tartar. Made with baking soda, and flavoured with green tea leaf extract, and natural herbs.
The perfect treat that treats you too!
Dentagen Aqua
Dentagen is a novel approach to dental plaque inhibition in dogs and cats. It contains RF2, a natural anti-plaque compound that prevents oral bacteria from producing plaque. Dentagen Aqua is a palatable water additive which contains RF2 to prevent bad breath and control plaque build up.
In the UK, 87% of dogs and 70% of cats over the age of three are affected by periodontal disease. Dental plaque is the major causative agent for periodontal disease. Current preventative measures rely on mechanical, enzymatic or anti-bacterial methods to reduce the amount of plaque on the teeth.
Dentagen is different. It contains RF2, the surface biofilm control agent. RF2 is a novel approach to plaque inhibition. Formation of dental biofilm begins with the attachment of free-floating (planktonic) microorganisms to the surface of the teeth. This facilitates the arrival of other bacteria to build the matrix that holds the biofilm together. Once colonisation has begun, the biofilm grows through a combination of cell division and recruitment to provide an encapsulated micro-colony of cells. This is what causes plaque and tartar to build up. Dentagen modifies the membrane of oral bacteria and prevents them from producing plaque.
Mechanical (diet or brushing) methods will effectively remove biofilm. However re-formation begins immediately afterwards and unless these measures are performed regularly, significant plaque formation occurs rapidly.
Antibacterial or enzymatic approaches focus on the removal of the normal planktonic cells present in the mouth, affecting its homeostasis and with continuous ingestion can potentially have a detrimental effect on the intestinal flora. Again biofilm formation begins immediately after the treatment.
Dentagen is a novel approach. By affecting bacterial membrane fluidity, planktonic cells are able to colonise but without the ability to form biofilm. Even at very low concentrations, plaque inhibition is continuous and there are no detrimental effects on normal mouth flora.
The active principle RF2 is derived from a plant extract. It has been subjected to rigorous clinical trials. It is not bactericidal and allows the natural and healthy mouth and gut flora to exist without promoting dental disease. Dentagen contains no harmful additives
Dentagen Aqua is simply added to the drinking water of cats or dogs to provide 24 hour protection against plaque. In trials to compare consumption of Dentagen Aqua with normal drinking water there was no statistical difference in the amount consumed.
It is imperative that the level of water consumption in cats is sustained to maintain renal function.
ProDen PlaqueOff is a completely natural product, containing only specially selected seaweed (D1070). It comes in a granulated form which is easily added to food every day. It is rich in natural iodine and contains important vitamins and minerals and is free from artificial colours, preservatives, gluten and sugar.
PlaqueOff is different from other dental products as it works systemically (i.e. through the blood system). It is thought to affect the ability of plaque to 'stick' to surfaces in the mouth and softens hard tartar deposits. Improvements should start to be seen between 3 and 8 weeks. Used daily
Delivery Information
As animal lovers, our first concern is your pet’s health, so please don’t leave your order to the last minute, especially if you are running low on important medication. We always recommend you place your order as soon as possible to ensure there is sufficient time for your order to be processed, packed, dispatched – typically 24 hours (Monday - Friday) - plus the delivery time for the shipping method selected (see below for average shipping times).
Processing, Packing & Dispatch:
Please generally allow up to 24 hours (Monday – Friday) to process, pack and despatch your order from our warehouse. Orders are dispatched Monday to Saturday (excluding bank/public holidays).
Shipping:
We offer a number of shipping methods and time-scales, including Courier Next Day Delivery for urgent items. Please note that these time-scales are approximate guidelines only, and do not include the additional 24 hours (Monday-Friday) required for processing, packing and dispatching orders from our warehouse.
• Royal Mail Second Class – approx. 3-5 working days.
• Royal Mail First Class – approx. 1-3 working days.
• Courier Next Day Delivery – next working day (Monday to Friday) - for orders placed before 12pm Monday to Friday and 11am on a Saturday - required for all refrigerated products.*
• Courier – usually 1-2 working days.
• Overseas – European orders are usually 7-10 working days. Please note that we do not ship outside of Europe.
Shipping Locations & Prices:
We split our deliveries into three categories: 1) Ukraine, 2) UK Highlands & Islands & 3) Overseas (Europe). The location you select as your delivery address and the weight and value of the items ordered determines what options and prices you will be offered when checking out. ALL orders below $20.00 in value are subject to a $2.50 handling fee. Please see our Delivery page for more detailed information on our shipping options, weights and prices.
*Shipping of refrigerated products - please note that all products that require refrigeration must be sent via Courier Next Day Delivery ($5.95 charge) to ensure that they arrive in optimum condition and cannot be sent internationally. All refrigerated items are sent with cold packs to ensure maintenance of temperature for the 24 hour delivery period. It is the customer’s responsibility to ensure that someone is available to sign for the package and that the contents are placed in a fridge immediately after receiving the parcel. We cannot take any responsibility for the contents of the package after the allotted 24 hour delivery period (e.g. if no one is available to sign for the parcel at delivery and the item is sent to the local delivery office) we are not liable for the cost of a replacement order.
What to do if your item does not arrive within expected time-scales
The vast majority of our orders will arrive within the time-scales listed above once they have left our warehouse. However if you order has not been delivered within these expected time-frames after it has been despatched we ask that you please first check with your local post office and follow the guidelines below:
Less than 4-5 working days after your order was processed:
Please keep waiting for your order to arrive as it is most likely still in transit and may have been held up by an incomplete address, missing postcode or circumstances out of our control such as adverse weather conditions or strike action.
5-10 working days after your order was processed:
Your mail is now officially delayed and our advice is to check with neighbours that could have taken in the parcel on your behalf. If your item requires a signature and no-one is available to sign for it, the postman or courier will take your item back to your local delivery office. The postman should leave you a card to inform you of this.
15 working days after your order was processed:
Once 15 working days have passed since despatch, Royal Mail class your item as lost and we are then able to send out a replacement or to give you a full refund. Please send us an email complete with your order reference number and confirming that you have never received the item. We will then take up this issue with the Royal Mail for compensation and your letter will be used as evidence. We cannot refund or replace items that the Royal Mail has lost until 15 working days have passed.
Please ensure your delivery address is correct when placing an order. If you require a signature, we advise you choose a delivery address where someone is guaranteed to be in to sign for your order, such as your work address. We cannot take responsibility for undelivered items caused by incorrect address details.
Returns Policy:
Medications:
We are not able to allow return of veterinary medicinal products because:
a. We believe it is wrong and dangerous to send out stock which has been returned by another pet owner. These items could have been stored incorrectly or worse tampered with.
b. As a licensed supplier of veterinary medications we are not allowed to. The Royal College of Veterinary Surgeons and Veterinary Medicines Directorate govern this.
c. As a business we do all that we can to bring low cost vet products to our customers - we cannot afford to give refunds where we have to dispose of the products. As a result, we advise that customers only order the medication they require, in case their pet’s medication needs change.
Other products:
We believe that all our items are of the highest quality and we endeavour to provide you with the best possible service. If you are not satisfied with our goods for any reason, you should notify Pet Drugs Online by telephone or email within 7 working days of receiving the goods and our customer service team will then be able to assist you.
Returns procedure for non-medication items:
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2. Return items using the address on the invoice received with the delivery. Please ensure you provide us with your name and contact details. In order to receive a refund the items must be unopened and unused, in original packaging and returned to us within 7 working days of date of receipt.
3. We will contact you with details of your refund, once we receive and process the returned item. We will not compensate you for return postage unless the order is being returned due to our error.
4. You will receive a refund for the order cost in full. Please allow 10 days for the money to reach your account. If your refund has not arrived after this time please contact our customer service team who will be happy to help.
5. Genuinely faulty goods will be credited by refunding the amount paid for the item in full and return P&P. This does not affect your statutory rights.
6. Please note that when returning an item the parcel is your responsibility until it reaches us, so we recommend that you send it by recorded post.